Refund policy
Last updated: 1 November 2026
Everything we sell is a digital download, delivered by email straight after payment. Because a file can't be returned once it has been downloaded, refunds work a little differently from physical goods, but if something is wrong we will put it right.
When you can get a refund
- A file is faulty or missing and we can't fix it or send a working replacement within 3 business days.
- You were charged twice for the same order, or bought a product you already own by mistake.
- Your download link never arrived and we couldn't deliver the files to you.
Ask within 14 days of your order. Approved refunds go back to the original payment method through Stripe, usually within 5–10 business days.
When we can't offer a refund
Once the files have been downloaded we can't refund a change of mind, for example if you no longer want the design or bought the wrong style. Every product page shows the full list of files, sizes and formats before you buy, so please check them first. If you aren't sure a file will suit your frame, printer or cutting machine, ask us before you order.
Expired download links
Download links stay valid for 72 hours. If yours has expired, we'll send you a new one free of charge. Use the contact form and include your order number (it looks like APX-1001).
How to ask
Use the contact form or email support@apexifystudio.com, with your order number and a short description of the problem. We reply within 24 hours, usually sooner.